Who We Are
Moonbyte Digital Ltd is the organisation responsible for personal information collected for its own website, enquiries and customer administration (the data controller).
Companies House number: 17081602
Business address: 14 Mill Street, Calne, SN11 8DP
Contact: [email protected]
Information We Collect
Depending on how you interact with us, we may collect:
- Contact and business details you provide in an application, referral form, WhatsApp message, email or call, such as your name, email address, telephone number, business name and information about your business or marketing needs.
- Information needed to discuss, set up and provide our services, including onboarding answers, account access details or permissions, approvals, correspondence, payment records and service history.
- When our systems are used to handle enquiries for a Moonbyte client, information about that client's prospective or existing customers, such as contact details, enquiry content, routing and follow-up history.
- Basic technical information sent when your browser loads our website or embedded content, such as IP address, browser and device information, and the page or form requested.
If someone refers you to Moonbyte, we may receive your name and contact or business details from that person so we can follow up about the referral. If you do not provide information we need to respond to your enquiry or provide a service, we may not be able to do so. Please do not send us passwords or sensitive personal information unless we specifically ask for it and explain why it is needed.
How We Use Information and Our Reasons
We use personal information for the following purposes:
- To reply to an enquiry, arrange a call or prepare a proposal: to take steps you ask us to take before entering a contract, and where appropriate for our legitimate interests in responding to and managing business enquiries.
- To provide and administer a service you purchase: to perform our contract with you, communicate about the work, manage access and support, and keep relevant business records.
- To take payment and meet accounting or other legal duties: to perform our contract and comply with legal obligations.
- To operate, protect and improve our website and services: for our legitimate interests in maintaining website security, diagnosing technical problems and running our business, while considering your rights and expectations.
- To send our own marketing: only where permitted by applicable law. You can opt out at any time; where consent is required, we will ask for it.
Where we rely on legitimate interests, those interests are to respond to relevant business enquiries, provide and improve our services, and protect our systems and business.
Enquiries for Moonbyte Clients
If a business hires Moonbyte to set up or manage advertising, enquiry routing or its business app, that business decides why and how its customer and prospect information is used and is generally the data controller for that information. Moonbyte handles that information on the business's instructions to provide the agreed service. The business is responsible for giving its customers the appropriate privacy information and deciding what follow-up is lawful. An enquiry alone does not mean that a person has agreed to receive unrelated marketing messages.
Before we handle personal information on a client's behalf, we will agree the applicable data processing terms with that client. If you are a customer of one of our clients and want to exercise your rights about information held by that business, please contact that business directly. We will assist the business as required by our agreement and applicable law.
Who We Share Information With
We do not sell personal information. We share it only as needed for the purposes above, including with service providers that host or support our website, forms, customer relationship and business app systems, advertising, email, phone and SMS communications, payment processing, or technical infrastructure. The website currently embeds forms supplied by LeadConnector and loads some fonts and images from external providers. For programme delivery, relevant providers may include Meta and providers of phone, SMS, hosting and app services.
We may also disclose information where required by law, to protect rights or safety, or as part of a business transfer. Providers may process information under their own privacy terms and, in some cases, in countries outside the UK. Where international data protection law requires a transfer safeguard, we will use an applicable safeguard for that transfer.
How Long We Keep Information
We keep personal information only for as long as needed for the purpose for which it was collected. Enquiry information is kept while we handle the enquiry and for a reasonable period afterwards in case of follow-up or related business records. Customer and service information is kept for the duration of the service and afterwards for the period needed to handle queries, meet legal and accounting requirements, and establish or defend legal claims. Client enquiry data is retained or deleted in line with our instructions and agreed data processing terms, subject to any legal retention duties. We securely delete or anonymise information when it is no longer needed.
Cookies and Embedded Services
The website files currently include embedded LeadConnector forms and load fonts and images from external providers. Those providers may receive technical information, such as your IP address and browser details, when your browser requests their content. The website files we reviewed do not show a separate analytics or advertising tracking tool. Embedded services and providers may use cookies or similar technologies under their own settings and policies. You can manage cookies through your browser; blocking them may affect embedded forms or other site features. If we add non-essential cookies or similar technologies that require consent, we will request consent before using them.
Your Data Protection Rights
Depending on the circumstances and applicable law, you may ask us to access, correct, erase or restrict use of your personal information, object to processing, or receive information you provided in a portable format. If we rely on consent, you can withdraw it at any time; this does not affect processing already carried out. You have an absolute right to object to use of your information for direct marketing.
We do not make decisions about you solely by automated means that produce legal or similarly significant effects. To make a request, contact [email protected]. We may need to verify your identity and may not be able to fulfil a request where an exception or legal obligation applies. You can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.
Changes to This Policy
We may update this policy to reflect changes in our services or how we use personal information. The current version will be posted on this page with its revision date. If we make a material change to how we use information already collected, we will take appropriate steps to tell affected people.
Last updated: 31 October 2026